Principal Technical Account Manager

Job description

Our Company
Crafting the world through digital experiences is what Adobe’s all about. We provide everyone—from emerging artists to global brands—everything they need to craft and deliver outstanding digital experiences! We’re passionate about empowering people to build powerful and engaging digital experiences. Our goal is to hire the very best talent and provide outstanding employee experiences. We prioritize equal opportunity and respect for all. We encourage new ideas from every corner of the organization, including yours!

The Opportunity
As large enterprises invest in Adobe, we are in need of strategic and high-powered technical talent to help our largest customers navigate their operational needs across the Adobe Experience Cloud solutions. Our Technical Account Managers (TAM) build, develop, and maintain one-on-one relationships with our world-class customers. Their range of technical activities is designed to support operational well-being and enhance investment through the adoption of new solutions and functionality.

Job Responsibilities

• Build, develop, and maintain one-on-one relationships with customers.
• Produce and deliver a prescribed set of technical services to maintain operational health.
• Drive discussions with multiple personas from developers and analysts to management and senior leadership regarding tasks, projects, cases, and prioritization.
• Serve as a primary, technical go-to person for multiple customers, establishing a deep business and operational understanding of their environment.
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