Solution Account Manager

Job description

Adobe is looking for a Solution Account Manager (SAM) to help customers grow, succeed, and realize measurable value from their investment in Adobe solutions. This role brings together account management and customer success, with clear ownership of maintaining revenue, renewal, and expansion.

You will partner with a defined set of customers to understand their priorities, strengthen adoption, and identify new ways Adobe can support their business. Your success will be measured by customer outcomes, long-term relationships, and steady revenue growth.

What You’ll Do

• Manage a portfolio of accounts with responsibility for retention, renewals, and expansion revenue

• Build positive relationships with business and technical stakeholders, including senior decision-makers

• Create and implement account plans that connect customer goals to measurable outcomes

• Drive product adoption and usage, helping customers realize value quickly and consistently

• Identify, develop, and close upsell and cross-sell opportunities aligned to customer priorities

• Lead renewal conversations early, reducing risk and improving forecast accuracy

• Monitor account health using data and insights, and take action to improve engagement and outcomes

• Partner with Sales, Customer Success, Consulting, Support, and Partners to deliver a consistent customer experience

• Share customer feedback to influence product, strategy, and go-to-market decisions

• Stay informed on industry trends and digital experience solutions to guide customer conversations

  This is an excerpt. Read the full job description on Adobe careers →