Senior Manager, Technical Account Management

Job description

The Opportunity

Join Adobe's dynamic team in Germany as a Senior Manager, Technical Account Management and play a pivotal role in transforming how the world engages with technology. This is your chance to lead and scale a regional group of TAMs who deliver measurable business outcomes for Adobe’s enterprise customers across Experience Cloud solutions! You will own team performance, operational rigor, and executive-level customer engagement, partnering with Sales, Consulting, Support, and Product to drive adoption, value realization, and retention across Central Europe. If you are ambitious, enjoy tackling challenges, and thrive in a collaborative setting, this is the place for you!
 

What you'll Do

People Leadership

• Hire, onboard, and develop TAMs; promote an inclusive environment centered on continuous improvement
• Optimize coverage, capacity, and staffing across multi-country portfolios; forecast demand and headcount.
   

Customer outcomes and delivery excellence

• Manage customer concerns and complex programs; drive risk mitigation, recovery plans, and clear executive communications.
• Drive standard methodology adherence (health plans, playbooks, value frameworks) and continuous improvement. Ensure success plans, adoption roadmaps, and executive business reviews are delivered to standard.
• Contribute to TAM methodology, tooling, enablement, and knowledge sharing across the global practice.

Cross-functional collaboration

• Align with Sales/CSM/Consulting/Support on account strategy, renewals, expansion, and services attach.
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