Manager, Scale Solutions Account Management

Job description

The Opportunity

Adobe’s Customer Experience Orchestration (CXO) business is a critical growth driver, empowering enterprises to elevate brand experiences, streamline content operations, and deliver meaningful customer engagement at scale.

As Manager of Scale Success Account Manager (SAM) team within the Enterprise Americas organization, you will lead a high‑impact team responsible for customer value realization, retention, and expansion. This role partners closely across Sales, Product, Support, and Services to drive adoption, unlock growth opportunities, and continuously improve how we scale customer success.

We’re looking for a people‑first leader who brings a strong customer mindset, a passion for developing talent, and a proven ability to own revenue outcomes, while helping shape processes that enable teams and customers to thrive.

What You’ll Do

• Enable SAMs to guide customers toward measurable business outcomes through value‑based engagement
• Serve as an escalation point for customer needs, partnering with leadership to drive thoughtful, timely resolution
• Collaborate with cross‑functional partners to align priorities and exceed renewal, upsell, and cross‑sell goals
• Own forecasting accuracy and business predictability for your portfolio
• Ensure excellence in core account deliverables, including business reviews, adoption strategy, and health management
• Champion initiatives that strengthen performance, scalability, and operational rigor
• Build and sustain a diverse, inclusive, and high‑performing team
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