Customer Success Account Manager - APAC/EMEA
Adobe · Remote (India) · Sales
mid
sales
Customer Success Manager
ic
· Posted May 15, 2026
About this role
Adobe is hiring a mid-level Customer Success Manager in the sales function as a remote position. The posting calls out experience with Express, SaaS.
- Role
- Customer Success Manager
- Function
- sales
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Remote (India)
- Work mode
- Remote
- Department
- Sales
- Posted
- May 15, 2026
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Job description
from Adobe careersThe Opportunity
In the role of Customer Success Account Manager at Adobe, you will enjoy an outstanding opportunity to collaborate with a world-class team. You will assist our customers in achieving success with Adobe's Creativity & Productivity products. Join us as we aim to deliver an outstanding customer experience and foster growth through collaboration and innovation!
What you'll Do
- Build an in-depth comprehension of Adobe's Creativity & Productivity product range and foster conversations centered on delivering value to customers.
- Build value-based relationships with new and existing North American SMB customers.
- Drive Up-sell & Cross-sell by identifying accounts with the highest propensity to buy and contacting them via phone and email.
- Complete Marketing Qualified Leads (MQLs) with a defined SLA to improve revenue.
- Research customer contracts and purchasing history to identify expansion opportunities.
- Manage the opportunity pipeline, providing accurate and timely updates to management.
- Collaborate with Solution Specialists to improve the footprint of Adobe Solution streams.
- Engage with supporting functional teams to resolve issues related to Creative Cloud Subscriptions.
What you need to succeed
- Proven ability to manage a large customer set within the SMB segment.
- 3+ years of experience in a similar role, with experience in selling SAAS solutions preferred.
- Excellent communication skills, both oral and written.
This is an excerpt. Read the full job description on Adobe careers →