Senior UX Researcher, Frame.io

At Frame.io, an Adobe Company, we are changing the future of creative work by helping over 1 million creative professionals collaborate seamlessly worldwide. We have built a product creatives recognize and love through constant innovation and incredible attention to detail.  
 

We are seeking a strategic, empathetic, and forward-thinking Senior UX Researcher for our team. In this role, you’ll help us understand everything that connects Frame.io’s category-defining product to the broader workflows creative professionals worldwide carry out on a regular basis. Reporting directly to the Head of User Insights, we'll collaborate to grow the team and shape how insights impact strategy and product development at Frame.io. You'll partner with Product, Engineering, Marketing, and Design to ensure our product and roadmap align with customer priorities. Your practical insights and visionary thinking will clarify goals, highlight opportunities, and support Frame.io in delivering outstanding experiences that change how creative collaboration happens.  

• Develop a comprehensive understanding of our customers by crafting and leading mixed methods research.  

• Promote the voice of the customer across the organization. Your research and leadership will guide us in delivering meaningful, informed customer experiences aligned with business goals.  

• Establish and scale processes and insights for early-stage experimentation programs including feedback frameworks, success metrics, and decision criteria; translating sparse alpha signal into actionable product direction.  

  This is an excerpt. Read the full job description on Adobe careers →