Technical Account Director

Adobe · Chicago, IL · Sales

director software engineering Solutions Architect ic 10-15 yrs Bachelor's · Posted Mar 16, 2026
$141,300 – $254,200
USD per year
Skills
Express

About this role

Adobe is hiring a director-level Solutions Architect in the software engineering function based in Chicago, IL. The posting calls out experience with Express and roughly 10–15 years of relevant work. Listed education preference: a bachelor's degree or equivalent. Compensation is listed at $141,300–$254,200 per year.

Role
Solutions Architect
Function
software engineering
Level
director
Track
Individual contributor
Employment
Full-time
Location
Chicago, IL
Experience
10–15 years
Education
Bachelor's degree
Department
Sales
Posted
Mar 16, 2026
AI Summary
Technical Account Director serves as executive point of contact for Adobe's largest customers, leading strategic engagements across the solution lifecycle. Drives customer success by assessing technical risks, mentoring on Adobe Digital Experience Solutions, and coordinating multi-solution delivery. Requires 10-15 years in senior consultative/customer success roles with strong executive presence and Adobe product expertise.
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Job description

from Adobe careers

The Technical Account Director (TAD) at Adobe offers an opportunity to be at the forefront of customer success and technical strategy. You will play a pivotal role in enabling our largest customers to increase their investment in Adobe’s Digital Experience Solutions.

What You Will Do:

  • Lead Ultimate Success engagements as the technical executive point of contact throughout the solution usage lifecycle.

  • Provide strategic mentorship and support the technical strategy with Adobe Solutions to drive value.

  • Assess and mitigate strategic customer technical risks and opportunities.

  • Ensure clear communication with customers and maintain governance with internal/external executive teams.

  • Drive alignment and reporting on engagement status and outcomes.

  • Advocate for the customer across internal Adobe teams, optimizing investment and accelerating task execution and issue resolution.

  • Drive achievement of key business objectives, innovation, and process improvement back into the Adobe ecosystem.

  • Coordinate with all technical partners to influence delivery achievements across multi-solution engagements.

  • Collaborate with Adobe's internal teams/third-party partners to support customer success.

  • Lead a matrixed services team involving multiple project teams.

  • Develop effective relationships with customer partners and drive strategic technical recommendations within customers' environments.

  • Lead architectural and design discussions to ensure optimized solutions.

What you Need to Succeed:

  • Bachelor's Degree in related subject area of the technical industry. Equivalent experience will be considered.

    This is an excerpt. Read the full job description on Adobe careers →
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