Manager - ICX Sales and Customer Success
Adobe · Seoul, South Korea · Sales
mid
sales
Customer Success Manager
ic
10+ yrs Master's
· Posted Mar 17, 2026
Skills
About this role
Adobe is hiring a mid-level Customer Success Manager in the sales function based in Seoul, South Korea. The posting calls out experience with Express and roughly 10+ years of relevant work. Listed education preference: a master's degree or equivalent.
- Role
- Customer Success Manager
- Function
- sales
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Seoul, South Korea
- Experience
- 10+ years
- Education
- Master's degree
- Department
- Sales
- Posted
- Mar 17, 2026
AI Summary
Manager-level role blending sales and customer support leadership across Korea, Taiwan, and Hong Kong. Drives revenue targets, manages vendor relationships, oversees KPIs, and leads high-performing teams. Requires 10+ years in field/digital sales or service management with proven vendor relationship expertise.
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Job description
from Adobe careersJob Description
This role is a unique blend of Sales Manager and Support Service Manager, responsible for driving sales while ensuring exceptional service support across the Korea, Taiwan, and Hong Kong markets. In addition to sales responsibilities, this role includes managing the relationship with external contact centre vendors and setting key performance metrics to ensure optimal service delivery.
Key Responsibilities:
Sales Management:
- Develop and maintain strong strategic relationships with external contact centre vendors to drive sales efforts through inbound, chat, and outbound channels.
- Achieve and exceed revenue targets by managing the sales pipeline and forecasting sales accurately.
- Implement action-oriented plans and strategies to enhance sales performance, customer retention, and growth of existing accounts.
Service Management:
- Oversee vendor management to ensure service standards are met and continually improved.
- Manage key performance indicators such as customer satisfaction, service level management, productivity, and case handling efficiency.
- Develop service strategies and frameworks to support overall business objectives and enhance customer experiences.
Leadership and Team Development:
- Lead and inspire a high-performing sales and support team, promoting a culture of collaboration and continuous improvement.
- Coach, mentor, and develop team members to identify customer needs and provide tailored solutions effectively.
- Collaborate with internal and external stakeholders to share insights and feedback, ensuring alignment with Adobe's values and strategic goals.
This is an excerpt. Read the full job description on Adobe careers →