Senior Education Customer Success Manager

The Opportunity

The purpose of the Education Business is crystallizing our new company mission “Empower Everyone to Create” among Japanese students for their future success. Our mission is to put our AI first applications in the hands of students and drive usage to equip them for the future readiness. As Education Customer Success Manager, you'll be part of the Japan-based Education Business Team, and will work closely with the global relevant teams. We are seeking a strategic and customer-focused person working directly with higher education institutions to encourage adoption and active use of Adobe software solutions. These include Acrobat Studio, Acrobat Express, and Creative Cloud Pro Plus. You will play a pivotal role in growing student usage in existing accounts, find and engage with the key persons, define the effective initiatives in each account and orchestrate needed resources both Adobe internally and externally to deliver them. Your critical metric will be monthly active user (MAU) of specified Adobe software offerings within the target account.

What You’ll Do

• Partner with universities across Japan to support the successful adoption and integration of Adobe tools.
• Build and maintain positive relationships with customers to understand their goals and align Adobe solutions accordingly.
• Deliver and implement tailored onboarding, enablement, and engagement plans that drive active use and long-term value.
• Invent and implement scalable engagement strategies that can be replicated across institutions to improve impact and efficiency.
• Share customer insights and feedback to inform internal strategy and product development.
• Track and report on customer engagement metrics, finding opportunities for deeper adoption and improved outcomes.
• Contribute to the development of tools, templates, and frameworks that enable consistent and scalable customer experience management.
• Collaborate with related teams to ensure a seamless and unified customer experience both in Japan and globally.

What You Need to Succeed

• 8+ years of experience in a customer-facing role within a technology or SaaS organization, ideally in the education sector.
• Experience in the education sector (higher education, vocational education, K-12, or corporate learning & development), or equivalent experience supporting learning, training, or digital enablement initiatives.
• Strong interest in collaborating with academic or education-related stakeholders.
• Excellent communication and presentation skills, with the ability to convey value and outcomes to diverse audiences.
• Proven ability to prioritise and work cross-functionally in a fast-paced environment.
• Strong analytical approach, using data to inform strategy and measure success.
• Passion for education and a dedication to empowering institutions through digital creativity.
• Experience designing and implementing scalable programs that drive consistent customer outcomes across a broad portfolio.
• Creative and critical thinking, willing to try new ideas without being bound by past experiences.
• Japanese at a native proficiency level and English at a professional working proficiency.
• Able to travel to customer sites

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015. 

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