Senior Manager, Customer Success
Adobe · Seattle, WA · Sales
senior
software engineering
Technical Lead
hybrid
· Posted Apr 2, 2026
$150,400 – $269,900
USD per year
About this role
Adobe is hiring a senior-level Technical Lead in the software engineering function based in Seattle, WA. The posting calls out experience with Express, SaaS. Compensation is listed at $150,400–$269,900 per year.
- Role
- Technical Lead
- Function
- software engineering
- Level
- senior
- Track
- hybrid
- Employment
- Full-time
- Location
- Seattle, WA
- Department
- Sales
- Posted
- Apr 2, 2026
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Job description
from Adobe careersThe Opportunity
We are looking for a Senior Manager of Customer Success to join our Customer Experience Orchestration team. In this role, you will supervise Customer Success Managers handling a portfolio of strategic enterprise customers. This leader will bring industry proficiency, keen commercial judgment, and enthusiasm for developing talent in a high-performance atmosphere.
What You’ll Do
Lead and Cultivate a High-Performing Team
- Manage, mentor, and develop a team of Customer Success Managers responsible for delivering measurable customer outcomes across a defined portfolio.
- Establish clear performance expectations aligned to retention, growth, and customer health metrics.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Attract, recruit, develop, and retain top talent.
Drive Customer and Business Outcomes
- Own team-level retention and expansion performance, ensuring strong renewal rates and growth across the portfolio.
- Guide your team in building strategic account plans and executive engagement strategies for enterprise customers.
- Coordinate customer health trends and risk mitigation strategies, ensuring proactive engagement and resolution.
- Engage directly with Director, VP, and C-level customers to strengthen executive relationships and resolve complex issues.
- Ensure consistent execution of business reviews that clearly demonstrate value realization and long-term partnership alignment.
Build Strategy and Operational Excellence
- Develop and refine customer success methodologies that support enterprise engagement models and lifecycle excellence.
This is an excerpt. Read the full job description on Adobe careers →