Business Architect

The Opportunity

Digital marketing and customer experience is advancing at a dizzying pace and companies are turning to the data platforms strategies and implementations. Our clients are pursuing the most ambitious, highest-value, and highest-risk transformations in their history - while navigating outstanding complexity driven by AI, automation, and emerging agentic models. They need a partner they can trust to reshape their business, accelerate decisions, and deliver real impact!

We have a fantastic opportunity for a Business Architect to join our team based in Italy. Business Architects help customers succeed by guiding them on the right online marketing approaches. They also advise on product implementation methods, value realization, and the advisory and recurring service offerings needed to meet business objectives. 

As a Business Architect, you will partner with Adobe Customer Solutions (ACS) sales teams during the sales cycle to conduct customer discovery, scope out a roadmap of consulting and subscription services, and present your proposal to the customer. This involves maintaining a keen grasp of the Adobe product strategy, ACS offerings, and sales pipeline. It helps find opportunities where ACS can bring significant business value to our customers, such as increased revenue, improved customer experience, and reduced marketing spend.

What you’ll do

• Operate in a fast-paced environment across multiple customer opportunities in parallel.
• Develop strong, industry-relevant points of view and convert them into executable transformation roadmaps and success plans.
• Secure and sustain C-suite confidence, building trusted advisor relationships grounded in clarity, insight, and strategic mentorship.
• Guide customers in preparing for transformation, covering operating model, capability, governance, and the influence of AI and agentic technologies.
• Conduct business and technical discovery with customers, while partnering with representatives from Adobe's Customer Solutions Sales team
• Problem solves novel solutions, architectures and use cases to help customers meet their objectives.
• Develop robust recommendations, proposals and scope of work documents for Adobe Customer Solution engagements while also identifying critical dependencies & gaps.
• Present your proposals to executive-level customers in a clear and compelling way.
• Help customers understand Adobe’s capabilities and the transformative power of digital marketing.
• Continuously improve the Business Architecture team’s knowledge, methodologies and customer-facing collateral

What you’ll need to succeed

• 7+ years of experience working within a leading consulting firm or software vendor
• Strong drive to solve customer problems and rapidly convert pipeline opportunities into closed deals
• Balance of business and technology competence, including ability to articulate high-level technical solutions to business problems and to tie your solutions to program success
• Outstanding problem solving and analytical skills, including ability to create clear observations, analysis and conclusions based on customer interviews and data
• Expertise in transformation fields - operating model development, governance, change, and benefits achievement.
• In-depth understanding of the typical use cases of Digital Platform implementations (CMS, Analytics, Personalization, Ecommerce, DAM, Mobile strategies etc.)
• Understanding of Agentic AI, LLMs and AI Digital Transformation
• Excellent customer facing skills with experience presenting to and gaining agreement from senior executives (managers, directors, VPs, CMOs, and CXOs)
• Outstanding communication, facilitation, and storytelling skills that drive clarity and confident decisions.
• Ability to multi-task and prioritize across multiple sales opportunities at the same time
• Standout colleague who can collaborate with multiple partners to arrive at the best solution
• Understanding of the Digital Marketing landscape and experience with relevant Digital Marketing strategies and technologies
• High degree of intellectual curiosity and ability to learn and apply new concepts and technologies in a wide variety of marketing fields
• Willingness to travel up to 25% of the time 
• MBA or equivalent experience preferred
• Proficiency in English and Italian, other European languages are beneficial

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015. 

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Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.