Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands— everything they need to design and deliver exceptional digital experiences. We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.

The Role

We are hiring a Head of Customer Onboarding / Launch Advisory Services for Adobe Learning Manager (ALM) – a senior leadership role responsible for delivering a world-class onboarding experience, accelerating Time-to-First-Value, and laying the foundation for long-term customer success and expansion.

This leader will manage the team responsible for onboarding all new ALM customers and will own the strategy, governance, and execution of our launch motion across enterprise, mid-market, and partner-led implementations.

What We’re Looking For

A senior professional who brings a strong blend of:

SaaS implementation leadership (preferably in learning technologies) Business analysis + technical solutioning Program and project governance for enterprise rollouts Cross-functional orchestration across Product, Engineering, Support, Sales, and CSM People leadership – team building, skills development, and leading from the front Customer-facing strategic leadership and executive presence

Core Responsibilities

• Own the complete onboarding lifecycle, ensuring faster and qualitative Time-to-First Value
• Build and run structured onboarding governance – SteerCo, working groups, success plans, adoption milestones
• Partner closely with Product & Engineering to influence roadmap, manage dependencies, and remove onboarding blockers
• Guide customers and partners through best-practice, consultative onboarding, avoiding lift-and-shift approaches
• Lead the team in delivering technical configurations, integrations, data migrations, SSO, and rollout planning
• Create a culture of ownership, innovation, and consultative problem-solving – not status-quo execution
• Drive career progression, mentorship, and continuous capability-building across techno-functional skills, customer strategy, and advisory excellence
• Create repeatable frameworks, playbooks, templates, and operational processes to improve onboarding efficiency and scale
• Act as a trusted advisor to senior customer stakeholders, including IT, Learning, and business leaders
• Drive alignment with Sales and CSM to support land-and-expand motions from Day 1.

Experience & Skill Requirements

• 15+ years in SaaS onboarding, implementation, program management, or solutions consulting
• Prior background in Learning Tech (LMS/LXP) or enterprise SaaS preferred
• Demonstrated ability to build and lead teams – hiring, developing, mentoring, and shaping culture
• Strong ability to translate business requirements into system configuration and technical architecture
• Proven track record of leading enterprise implementations with multi-team dependencies
• Excellent communication, stakeholder influence, and executive presence.

Why This Role Is Critical

This function directly shapes:

• The customer’s first impression of ALM
• Their speed to value
• Their renewal and expansion potential
• The level of effort from every downstream Adobe function (Product, Eng, CSM, Support)

We need someone who can build a high-performing advisory motion, operate strategically, and elevate the onboarding experience across the entire customer lifecycle.

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015. 

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.