Customer Success Manager

Job description

The Opportunity

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences. We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transforming how companies interact with customers across every screen.

In this role, you will manage a defined portfolio of customers, serving as a trusted advisor responsible for driving adoption, value realization, retention, and growth across your book of business. You will develop deep knowledge of each customer’s business objectives, industry landscape, and success metrics, aligning Adobe solutions to deliver measurable impact.

This is a highly consultative role requiring strong executive presence, strategic thinking, and cross-functional collaboration. You will own the ongoing customer relationship post-sale and be accountable for ensuring customers achieve their desired outcomes while identifying opportunities to expand Adobe’s partnership over time.

What You’ll Do

As a Customer Success Manager, you will be responsible for the overall success and health of your portfolio. You will:

• Own the post-sale relationship for a defined portfolio of customers, ensuring long-term retention and growth.
• Develop and execute tailored success plans aligned to each customer’s strategic objectives and measurable business outcomes.
This is an excerpt. Read the full job description on Adobe careers →