Vendor Services Manager
Autodesk · Bangalore, India
About this role
Autodesk is hiring a manager-level IT Manager in the operations function based in Bangalore, India. The posting calls out experience with SaaS.
- Role
- IT Manager
- Function
- operations
- Level
- manager
- Track
- Management
- Employment
- Full-time
- Location
- Bangalore, India
- Posted
- May 22, 2026
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Job description
from Autodesk careersJob Requisition ID #
Position Overview
Vendor Services Manager is responsible for managing support roles to deliver operational objectives. The ideal candidate will bring a strong blend of operations leadership, vendor governance, and data-driven decision-making, with the ability to recommend and execute strategic initiatives aligned with organizational growth and digital transformation goals.
Responsibilities
Managers of Support roles.
Manages through team leads and may directly manage support and lower-level professional employees to deliver operational objectives through others
Manage a team of employees in the Support track, but more rarely may manage lower-level Professional track roles (P1 and P2)
Provide direction based on established policies and practices
Identify opportunities for better work practices (e.g., to increase efficiency) and recommend them to more senior leaders
Manage and own through resolution, escalated operational issues that arise from process flaws or changes to user requirements
Develop and manage routine operational plans, managing results against a timeline that is typically monthly
Focus is tactical, and decisions are made within policies, procedures, and precedents
Preferred Qualifications
Experience in SaaS / Technology / Customer Support environments (24/7 global operations)
Exposure to AI, automation, and digital transformation initiatives
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