Principal UX Researcher

Job description

Position Overview

Our team is reimagining how customers connect design, make, and operate workflows into a continuous value cycle, improving how work gets done across complex operational environments. As a Principal Experience Design Researcher, you will lead research that helps shape this future, focused on how complex operational ecosystems function and come together to deliver measurable outcomes.

This role operates at the intersection of products, platforms, and real-world operations, where owners, operators, engineers, contractors, and partners must coordinate across systems, workflows, and data. You will work in ambiguous, system-level problem spaces to uncover unmet needs, define future personas, and shape experiences that enable more efficient, resilient, and data-driven operations.

Responsibilities

• Lead research to identify and define emerging and future personas across the operations lifecycle

• Map how roles such as facility managers, production leaders, engineers, operators, contractors, and partners collaborate across systems and organizational boundaries

• Clarify how work gets done today and how it should evolve to support more connected, outcome-driven operations across an ecosystem of stakeholders

• Analyze how multiple stakeholders interact across tools, systems, and industry solutions throughout the lifecycle

• Identify breakdowns caused by fragmented systems, siloed data, and misaligned workflows across teams and organizations

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